InciWeb can be a great place to get current information about ongoing fires. Agencies can post important information there including news, status of the fire, evacuations, maps, and photos. It works very well when there are just a few semi-active fires in the nation. But when you need it most, when there is one huge fire, or many medium-sized fires, the system cannot handle the load and it becomes totally unavailable. When that happens, either the web site will not load at all, or you get a screen like the one above, today, showing that there are no incidents in the system.
The federal and state agencies that manage this system need to ensure that the servers can handle the load when the citizens need it the most.