![Southern California Incident Management Team 3](https://wildfiretoday.com/wp-content/uploads/2019/03/SCIIMT3.jpg)
It could be argued that fire suppression skill is not the most critical characteristic of an Incident Commander (IC) on a large fire. Complex emergency incidents involve large numbers of employees working long hours under arduous conditions for an extended period of days while meeting critical deadlines and attempting to achieve difficult objectives under the watchful eyes of local residents, politicians, and the media. Sure, it is very beneficial for an IC to know the basics of how to plan and execute a “big box” strategy of containing a wildfire, but if they do not have advanced levels of emotional and social intelligence they may not be successful in the overall management of the incident. They could stop the fire, but at what cost to Incident Management Team cohesion, interpersonal relationships, property, safety, reputation of the agency within the local community, and the desire of personnel to continue to be a member of the team.
Emotional intelligence is informally defined as the ability to manage your own and other’s emotions. Social intelligence has been described as the ability to manage other’s emotions and build and maintain healthy relationships with others. These concepts have been written about for decades.
Using funding from the U.S. Forest Service’s Rocky Mountain Research Station, four researchers attempted to determine which emotional and social intelligence (ESI) skills were possessed by the most effective ICs. Their findings are in a paper published in 2017, “Emotional and Social Intelligence Competencies of Incident Team Commanders Fighting Wildfires“, by Richard E. Boyatzis, Kiko Thiel, Kylie Rochford, and Anne Black.
To begin, they contacted by email all of the Type 1 and Type 2 ICs and Operations Section Chiefs that were active and eligible at the time, asking them to go to a web site and “write in the name of any Incident Commander whom you think is an outstanding leader. You can write in as many or as few names as you feel appropriate.” The 17 ICs that were nominated by multiple people were then labeled “outstanding performers” by the researchers. Then, an additional sample of 17 “average performers” was randomly selected from those who were not nominated as outstanding by anyone. Difficulties in contacting the ICs and their willingness to respond to e-mails and phone calls resulted in a sample of eight outstanding and seven average ICs being interviewed.
The 15 ICs were asked, “Tell me about a time, recently, in which you felt effective as an Incident Commander.” The interviewer attempted to extract as behaviorally detailed a description of the event as possible. After one “effective” incident was obtained, the interviewer asked about an event in which they felt ineffective. This sequence was repeated, yielding a total of four critical incidents per interview. All interviews were recorded and transcribed.
The 60 incidents in the 15 interviews were coded for ESI competencies with criteria that has been used for decades: emotional self-awareness, emotional self-control, adaptability, achievement orientation, positive outlook, empathy, organizational awareness, coach and mentor, inspirational leadership, influence, conflict management, teamwork (social intelligence competencies); and systems thinking and pattern recognition (cognitive competencies).
While it might seem like a sample size of 15 ICs is small, the results showed striking and statistically significant differences between the Outstanding and Average ICs in some categories.
![Presence and Frequency of ESI Competencies incident commanders](https://wildfiretoday.com/wp-content/uploads/2019/03/ICs_Results.jpg)
Five competencies distinguished the Outstanding ICs:
- Emotional self-control
- Adaptability
- Empathy
- Coach and mentor, and
- Inspirational leadership
Five other competencies appeared often enough in both outstanding and average performing groups to be considered necessary for average performance but not sufficient alone for outstanding performance:
- Achievement orientation
- Organizational awareness
- Influence
- Conflict management, and
- Teamwork
Below are some excerpts from the study.
Emergent Themes
The inductive portion of the study seeking to address the Research Question 2 (i.e., which was Are there other perspectives or capabilities that differentiate the more effective ICs from less effective ones?) revealed two emergent themes: appreciation of interpersonal dynamics and humanizing versus dehumanizing ways of thinking about others. The outstanding ICs showed an appreciation of the interpersonal dynamics of incident teams by using time in advance of wildfire season to build trust among possible team members. They also used this time to build relationships and educate agency staff and administrators. This theme was coded in five of the eight outstanding ICs compared with only one of the seven average ICs. The presence of this theme was indicated talking explicitly about using of time before wildfire season to build understanding, expertise, and trust within the teams. In one case, the IC created simplified handouts for all team members involved in an incident to highlight the key people involved, their role, experience, and contact details. This was used for their own teams but also widely distributed to those from other agencies, local administrators, and community members.
The second emergent theme—humanizing versus dehumanizing ways of thinking about others—was evidenced by the use (or lack of use) of humanizing language. Examples of humanizing language included references to “family, kids, community.” For example, one IC said, “I’ve got kids out there on the ground . . . ” Another said, “there are families in the line that we have to protect . . . ” Examples of dehumanizing language included language that it turned people into categories, with words like, “stakeholders, employees.” One IC said, “Our personnel are key resources . . . ” After coding the number of humanizing versus dehumanizing words used across the four incidents, we subtracted the dehumanizing word count from the humanizing word count. Seven of the eight outstanding ICs had a positive score, compared with only one of the seven average ICs (six of the seven average ICs had a negative score, while none of the outstanding ICs had a negative score).
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